Bernard N.

Bernard N. has worked in various positions since 2006. In 2006, they were a Computer Programmer at Time Equipment Corp, where they assisted and established a way to connect to customers, diagnosed and troubleshoot software and hardware problems, and maintained and developed additional functionality for software. From 2009 to 2012, they were an Educational Leader at Childrens Aid Society, instructing a weekly computer class, engaging with children in fun and educational activities, and providing assessments and developing service plans for assigned students. From 2012 to 2016, they were a Web Engineer at TransPerfect, using UNIX command line programs to perform a variety of tasks, managing support requests of ongoing projects, troubleshooting network issues, creating pixel perfect localized websites, estimating scope and gathering assets to be sent out for translations, fixing bugs logged in Jira, implementing client requests, and creating scripts to automate workflow. From 2016 to 2020, they were a Technical Services Engineer at Catchpoint Systems Inc, providing technical assistance on the phone, email, and online chat to customers and prospects, researching, analyzing, and resolving customer issues and questions, and creating, modifying, and troubleshooting scripts written in Selenium. From 2020 to 2021, they were a Premium Support Engineer at Collibra, acting as the primary technical contact for strategic and enterprise accounts, collaborating with Product, Engineering, and Customer Success teams to deliver timely responses/resolutions, and debugging errors, analyzing log files, and hosting live troubleshooting sessions via screen share. Since 2021, they have been a Sales Engineer at Sisense, understanding problem statements, pain points, and the future roadmap of prospects, driving discovery calls for more information, use case, and product fit, and displaying value through the use of product demonstrations, proof of concepts, and customized demonstrations. Bernard is currently a Sales Engineer at Brandfolder, a position they have held since 2022.

Bernard N. attended Baruch College from 2008 to 2012, where they earned a Bachelor of Business Administration (B.B.A.) in Computer and Information Systems Security/Information Assurance. Prior to that, they attended The Wood Tobe Coburn School from 2004 to 2006, where they earned an Associate's degree in Computer Programming.