Michael Chia is a seasoned Customer Success and Operations leader with over 10 years of experience in driving growth and retention for SaaS and DTC brands. Previously, they managed a $6.2M book of business as an Enterprise Customer Success Manager at Iterable, achieving 17% year-over-year upsell growth. As the founder of 7 Hills Apparel, they developed a luxury athleisure brand, overseeing product development and brand marketing. Michael's educational background includes a BA in Global Economics and Information Systems Management from the University of California, Santa Cruz, and an exchange program at The University of Hong Kong focused on International Business. Currently, they serve as a Customer Success Manager at Braze.
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