Youmna Zaky

Youmna Zaky is a skilled professional in customer experience management, currently serving as the Customer Experience Team Leader at Breadfast since December 2021. Prior to this role, Youmna held several positions at fetchr from August 2016 to November 2021, including Team Supervisor and Team Manager, where responsibilities included performance analysis, report reviews, and team training. Youmna began a career in customer service as an Inbound Customer Service Representative. Educationally, Youmna holds a Bachelor's degree in Mass Communication/Media Studies from Cairo University, completed in September 2016.