Sonya Davis is a Global Retail IT Service Delivery Manager and Principal ITSM Practice Consultant at Bresatech, where they lead IT service management transformations for enterprise clients. Previously, Sonya held various roles including Senior Product Manager at Charming Charlie and Senior IT Business Systems Analyst at Academy Sports + Outdoors, demonstrating expertise in product management and IT service delivery. Recognized for driving innovation and operational excellence, Sonya has implemented strategies that resulted in significant improvements in service quality and customer satisfaction. With a commitment to Agile methodologies, Sonya specializes in fostering collaboration among diverse teams and enhancing system efficiency across multiple domains.
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