Medha M. is an experienced Operations QA Associate at Brex, with a focus on establishing and overseeing quality assurance programs for customer-facing and internal teams since March 2021. As a founding member of the centralized QA/RCSA team, Medha M. collaborates across departments to ensure adherence to quality standards and has successfully maintained customer satisfaction rates of 95% or higher. Prior to Brex, Medha M. created online portfolios and taught computer literacy at Salt Lake Community College, and interned with Utah Decides Healthcare to support Medicaid expansion efforts. Medha M. also served as Data & Records Lead at Salt Lake Community College, managing student interactions in various capacities. Medha M. holds a Bachelor of Science in Economics and a Bachelor of Science in International/Global Studies from the University of Utah.
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