Mitchell Coombs

Mitchell Coombs is an accomplished professional with extensive experience in implementation and customer success, currently serving as Associate Manager of Implementation at Brex since January 2020. In this role, Mitchell successfully managed up to 27 ongoing implementation projects for various companies, developed a customer-facing video series that garnered over 3,000 views in its first year, and led customer success efforts, achieving a 98% retention rate. Previous roles at Brex included Implementation Consultant, Implementation Manager, Onboarding Specialist, and Customer Experience Specialist, where Mitchell demonstrated expertise in client relations, strategic onboarding, and process improvement. Earlier experience includes internship work as an Acquisition Analyst at IndustryPro and positions at Murdock Chevrolet and State Farm, focusing on customer service and operations. Mitchell holds a Bachelor of Science in Finance from Utah State University.