Scott Shaw is an experienced leader in customer experience and operations, currently serving as the VP of Global Customer Experience at Brex since October 2022. Prior to this role, Shaw held positions including VP of Global Customer Service at Gopuff and VP of Care Operations at Alto Pharmacy, where responsibilities included overseeing extensive customer care functions and leading large teams. Shaw's career also includes significant roles at Amazon as the Director of Customer Service Continuous Improvement, T-Mobile in various director-level positions, and leadership in customer experience strategy at Washington Mutual and Bank of America. With a foundational education in Statistics from Brigham Young University, Shaw possesses a robust background in operational excellence and customer service methodologies across multiple industries.
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