Ying Xin

Ying Xin is a Customer Success Manager at Brex since May 2024, previously serving as the Shared Merchant Experience Program Manager and Senior Merchant Success Manager at Shopify from August 2020 to May 2023, where responsibilities included scaling a success program for over 10,000 merchants and advising on eCommerce growth strategies. Prior to Shopify, Ying Xin worked at Mobify from January 2019 to July 2020 as a Senior Success Manager and Customer Success Manager, focusing on helping retail clients implement headless eCommerce strategies and enhance digital customer experiences. Ying Xin spent almost a decade at Vision Critical, from May 2009 to August 2018, in various roles including Director of Customer Success for APAC and Asia, where leadership focused on client retention and team development across diverse regions. Educational qualifications include a Bachelor’s of Commerce in Marketing from The University of British Columbia and executive education in Leadership from the Haas School of Business at UC Berkeley.