Zach I. currently serves as a Senior CX Developer at Bridgepointe Technologies since December 2025. Prior to this role, Zach was a Lead Contact Center Engineer at Rightworks from October 2020 to December 2025, where a significant achievement includes leading the migration of the company's contact center infrastructure from Genesys to Zoom, achieving cost reductions. Zach's experience also includes positions as an IT Systems Administrator at Right Networks, managing employee onboarding and Active Directory alongside a role as a Cloud Service Technician Level 2 in the Security Team. Earlier career roles included Master Technician at Device Doctor and IT Specialist at Billings Tech Guys, both focused on electronic device repair and troubleshooting. Additionally, Zach worked as a Wireless Consultant at Cellular Plus Verizon Authorized Retailer and as a Lead Waiter at Perkins American Food Co., demonstrating strong customer service and management capabilities.
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