Koen Bruning has extensive experience in IT service management, currently serving as a process manager focusing on Agile transition at Bridgestone EMIA since January 2022, while also holding the role of Incident/Problem/Change Manager at Bridgestone since July 2016. Previous roles include Change/Release/Problem Manager at IGT, where responsibilities encompassed process creation, root cause analysis, and coordination with service partners, and Problem Manager at M-team, focusing on developing problem management processes and reporting dashboards. Koen began a career as a Consultant at Accenture, specializing in incident and problem management, and gained foundational experience in a helpdesk role at Management Centre Europe. Educational background includes KTA and SFX.
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