Brian Albert is an experienced IT professional with a diverse background in customer experience and help desk management. Currently serving as the Director of Customer Experience at Briefly since May 2025, Brian previously held various positions at National Veterinary Associates, including Manager of Site Services and Care Team Lead, where responsibilities encompassed managing IT support for over 200 pet hospitals and leading team meetings with regional leaders. Other notable roles include Help Desk Supervisor at Baker McKenzie, where Brian fostered a high-performance culture among global teams, and Help Desk Manager at Arnold & Porter Kaye Scholer LLP, overseeing extensive inventory management and user surveys. With a career that began as a Network Intern at Schiffrin & Barroway, Brian has developed a strong foundation in technical support and team leadership across multiple organizations. Brian is a graduate of the Cittone Institute.
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