David Young

David Young is an accomplished professional with extensive experience in contact centre operations and customer experience management across various industries including telecommunications, government, utilities, travel, and not-for-profit. As the Head of Contact Centre Operations at Brighter Super and previously at icare NSW, David has demonstrated leadership by enhancing customer service capabilities and overseeing outsourced providers. David's background includes serving as General Manager at Athena Consulting, where business efficiency and revenue generation were key focuses, as well as successful roles at Stellar, ePerformax, and Telstra, contributing to award-winning service operations and significant project implementations. David holds a Master's degree in Organisational Coaching from Macquarie University and a qualification in HR & Psychology from the University of Sydney.