Valetta Willis

Valetta Willis is a seasoned professional with extensive experience in operations analysis and client support. Currently serving as a Sr Operations Analyst at The Standard since September 2022, Valetta focuses on enhancing the MVP channel partner experience through Lean problem-solving methodologies to drive process improvements and operational efficiencies. Prior to this role, Valetta worked at Brighthouse Financial as an Annuity Escalation Support Analyst, collaborating with sales management to address escalations from financial professionals. Previous positions include Tax Auditor III at DXC (formerly MetLife), where complex tax returns were prepared and reviewed, and roles at Vanguard as a Transition Case Specialist and Client Relationship Manager, emphasizing fraud investigation and high-quality client service. Valetta holds a Master of Business Administration with a focus on Human Resources from Strayer University-North Carolina.