We are an independent Service Management Training and Consultancy company based in the UK but provide our services worldwide to organisations of all sizes.

We provide consultancy services and training including:
- Service management maturity assessments and improvement
- Service Desk reviews
- Project management
- Supplier management and toolset selection
- Business Architecture/Design & Analysis
- Customer Experience Mapping
- Operating Model & Business Process Analysis & Design
- Product & Business Requirements Management (Agile & Waterfall)
- Business Analysis Consultancy & Service/Team Management
- Demand Management Business Architecture

Our training offerings include a wide range of courses including ITIL, PRINCE2, Agile and Service Desk Institute courses but we can tailor courses to suit your team's needs.

Our passion is for helping companies derive business benefits, become more productive and achieve their strategic objectives through the use of best practice techniques and improved governance.

Our ethos is partnership; coming together to solve business problems and working with the customer to deliver the kind of real benefits achieved when applying best practice effectively.

Each member of our team has a wealth of industry and business experience but we have also built up an outstanding network of leading associates and partners.

BrightOak Training & Consultancy

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