Jimi Washington

Jimi Washington is a Customer Experience Strategist with 20 years of corporate experience and currently serves as the Director of Marketing Strategy at Brightspeed. Previously, Jimi held a Director role at Verizon, where they led Advanced Analytics and Strategy for Fiber Internet and TV Products, managing a call center analytics team and executing process improvements that enhanced customer service delivery. Jimi is also a business owner, utilizing diverse skills to provide customer-centric solutions. Jimi is furthering their education at San Diego State University, pursuing a Bachelor of Science in Business Administration while holding two Associate degrees from Long Beach City College.