Matt Greenlee

Matt Greenlee has a diverse work experience spanning from 2003 to 2022. Matt started their career at Pizza Hut as a Junior Customer Service Representative and worked there until 2006. Matt then joined T-Mobile as a Customer Care Representative from 2007 to 2009, assisting customers with their plans and troubleshooting devices.

In 2009, Matt worked at Randstad as a Customer Service Advocate, handling prescription-related inquiries and assisting members with medication orders. Matt then joined Q&A Research in 2010 as a Customer Service Representative, making outbound calls for survey screening.

In 2013, Matt briefly served as a Supervisor at Q&A Research, overseeing recruiting and supervising employees. Matt continued working at Q&A Research as a Customer Service Representative until 2015.

Starting from 2015, Matt joined CenturyLink Business as a Business Technical Support, providing assistance with phone and internet connectivity. Matt eventually became a Tech Lead, guiding and supporting frontline agents and handling escalation support.

In 2022, Matt joined Brightspeed as a Consumer & Small Business Technical Support - Tech Lead, where they continue to provide technical support for phone and internet connectivity.

Overall, Matt has gained expertise in customer service, technical support, and leadership roles throughout their career.

Matt Greenlee attended Shawnee Mission East from 2000 to 2005 and obtained a High School Diploma with a focus on General Studies.