Robert Aylor Jr. is a telecommunications and operations leader with over 20 years of experience in driving customer-focused results. Currently, they serve as the Director of Resolution & Recovery Operations at Brightspeed, where they lead efforts to resolve complex fiber and broadband order issues and improve customer experiences. Previously, Robert held leadership roles at Optimum, Best Buy, and Circuit City, managing diverse teams across multiple regions and enhancing sales performance. Robert has an Associate's degree in Business Administration from Tyler Junior College, is pursuing a Bachelor of Business Administration from Purdue University, and holds a certification in Selling Skills and Sales Operations from Service Group Academy.
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