Ruth L. currently serves as the Director of Client Success - Wholesale at Brightspeed, focusing on innovative client experiences and redefining the role of Client Success Professionals. As the Owner and Chief Creative Officer of CapsLk LLC, Ruth L. leads a creative writing studio that encourages collaboration and the expression of diverse voices. Previously, Ruth L. held various senior positions at Spectrum Enterprise for over 15 years, including Senior Director of Client Services, where exceptional customer satisfaction and revenue management were achieved. Ruth L. has a solid foundation in project management and customer service, with certifications as a Disciplined Agile Scrum Master and Certified Associate in Project Management. Early career experience includes management roles at AT&T, providing customer support for Fortune 100 companies.
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