Candace Lee

Candace Lee is a seasoned technical writer and communications professional with extensive experience in customer service and content development. Currently serving as a Technical Writer II at Brightwing since September 2022, Candace specializes in converting PDFs to XML and collaborating with subject matter experts to enhance data sheets. Prior experience at Amazon includes roles in Advanced Technician Reviews and customer service, where responsibilities involved liaising with customers to address negative feedback and providing troubleshooting support for various devices. Additionally, Candace spent nearly a decade at T-Mobile as an Editor, overseeing corporate communications and procedural documentation, and began a career in customer service at 21st Century Insurance. Candace holds both a Bachelor of Arts and a Master of Arts in Technical Communication from the University of North Texas.