Laura Rios is a Customer Service Specialist at Brigit since October 2023, where responsibilities include managing customer inquiries through Zen Desk and chat communications, identifying trends in customer issues, and creating Jira tickets for resolutions. Previously, Laura Rios served as a Senior Knowledge Expert at Payoneer from May 2019 to June 2023 and held various roles in compliance and customer support at companies such as XYZ TECH MEDIA, ESN Global Media Ltd., and Five Stones Marketing, LLC. With experience ranging from training support agents to managing compliance verification processes, Laura Rios has built a strong foundation in customer service and compliance procedures. Earlier positions include General Manager at Bilancio Management, Assistant to Account Executive at Yellow Stone Capital, Site Coordinator at P.R.I.ME. Leaders Out-of-School Program, and Community Liaison at Planned Parenthood Federation of America.
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