Briljent
Alan Hook has a diverse work experience spanning over several years. Alan is currently serving as the Director of Client Services at Briljent since July 2020. Prior to that, they worked as a Business Development Executive at SAFEbuilt from January 2019 to July 2020.
In 2018, Alan served as the Vice President of Sales at TSI - Transworld Systems Inc. Alan then moved on to become the Vice President of Sales and Marketing at Collection Technology, Inc. from October 2015 to January 2018. Before that, they held the position of Vice President of Sales at Financial Asset Management Services (FAMS) from October 2013 to April 2015.
Alan gained extensive experience in sales during their tenure at NCO Group, where they served as the Vice President of Sales from August 2010 to September 2013. Prior to that, they held a similar role at Sallie Mae from December 1995 to February 2010.
Alan began their career in 1992 as the Marketing Director at the Ohio Student Aid Commission, where they managed marketing, outreach, and sales to Ohio post-secondary institutions and lenders. Alan worked collaboratively with colleagues from various departments to achieve organizational goals.
Significantly, Alan's accomplishments include building, managing, and motivating a national sales team at Student Loan Funding, where they successfully expanded the brand nationally. Alan developed a sales training program for all sales representatives and implemented client-specific strategies.
Overall, Alan Hook has demonstrated strong leadership and expertise in sales, marketing, and client services throughout their career.
Alan Hook received their Bachelor of Arts degree in Journalism from The Ohio State University, which they attended from 1985 to 1990. Following this, from 2000 to 2003, Alan attended the University of Phoenix and obtained their Master of Business Administration (M.B.A.) degree. No specific field of study is mentioned for their M.B.A. degree.
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Briljent
Since 1998, Briljent has designed and built training solutions to help our clients improve operational efficiencies. Briljent’s certified Project Management Professional (PMP®) project managers and adult learning specialists have designed, developed, and implemented customized training designs and strategies for federal, state, and commercial clients of all sizes. Our mission is to impact people, processes, and performance by integrating learning, communication, and quality. Briljent knows from experience that placing creative training, communication, and quality initiatives at the forefront of a project can often be a determining factor between success and failure. Therefore, let Briljent help your organization adapt and succeed by prioritizing training while your organization evolves. Among our key talents are the following: TRAINING: instructional design, e-learning development, blended learning approaches, instructor-led classroom facilitation, audience evaluation, and public outreach CURRICULUM DESIGN: curriculum mapping, storyboard creations, and modularization DOCUMENTATION: training manuals, technical writing, and online systems documentation PROJECT MANAGEMENT: scheduling, quality monitoring, status reports, and resource management ANALYSIS: needs, task, content analysis, and call center and staff optimization analysis TRANSFORMATION: change management, business process mapping, strategic planning, cultural change, and training road maps: CERTIFICATIONS: Woman Business Enterprise (WBE) by the states of IN, IL, MA, MI, NJ, NY, ND, TN, WI, Federal Contracting Vehicles: PSC LB IDIQ (Prime), Seaport-e (Prime), NSTP (Sub), PSC SB IDIQ (Sub), RMADA IDIQ (Sub), MACPIE IDIQ (Sub), SBRAD IDIQ (Sub), TAMS IDIQ (Sub), VDC IDIQ (Sub), CIO-SP3 Unrestricted (Sub), CIO-SP3 SB (Sub), and PICS IDIQ (Sub)