Adrian Flude is a recognized expert in ServiceNow advisory and consultancy with over 33 years of experience in service management across global organizations. They have led strategic ServiceNow implementations and service improvement programs, notably at Deutsche Bank, where they transformed technology operations to align with ITIL methodologies. Currently, Adrian is engaged in exclusive consultancy and advisory roles while also serving as Programme Director at Brillio Europe, focusing on strategic ServiceNow implementations. Their extensive background encompasses both private and public sectors, demonstrating a blend of technical expertise and leadership in driving organizational transformation.
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