David Matsiko
The little things matter; as the devil is in the details.
Each person should do his/her very best in each task undertaken. Strive for an A+, not B+.
No individual should be indispensable. Think We; not I.
We should treat all those we have dealings with as we ourselves would like to be treated.
Our service standards are as high as our product standards. We should treat our customers as we would our best friends.
Every product we introduce must be a unique contribution to the market, not one that is introduced for the purpose of making money. It must be innovative, high quality and the best in its category.