Ana Cotes is an accomplished professional with extensive experience in incident and major incident management within the IT sector, currently serving as Sr. Manager at Brink’s Inc since May 2016. In this role, Ana oversees global IT incident management operations, ensuring compliance with service operational agreements and effective communication with stakeholders. Previous positions at Brink’s Inc include Global IT Major Incident Manager, where Ana coordinated major incident processes, and Global IT Operations Center Team Lead, facilitating daily support functions. Ana's career began at Dell and Sitel as a Client Support Technician, providing technical assistance, and earlier experience includes client services related to insurance at OnQ Operating Company. Ana holds a Bachelor's degree in Business Administration and Management from Universidad del Istmo in Panama.
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