Joshua P. serves as the Customer Experience Director for Financial Institutions at Brink’s Inc. since January 2018, where responsibilities include strategizing operational improvements and leading a team dedicated to customer service and claims resolution. Previous roles at Brink’s include Claims Manager, Call Center Manager, and Client Services Manager, with a focus on process enhancement and relationship management. Prior experience at Bank of America spanned eight years in various leadership roles such as Assistant Vice President and Financial Center Manager II, excelling in sales, operational excellence, and compliance. Joshua also has a significant background in management roles at Kroger, contributing to operational success and team performance. Academic credentials include an MBA in Business/Organizational Communication from Texas Woman's University and a BA in English Language and Literature from The University of Texas at Arlington.
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