Margo James is an experienced IT professional with a robust background in service management and technical analysis. Currently serving as an IT ServiceNow Business Analyst at Brink’s Inc since May 2021, Margo has previously held the position of Technical Analyst III at Baylor Scott & White Health from October 2003 to May 2021. Margo gained foundational experience as a Help Desk Professional at Verio, Inc between 1999 and 2002. Margo is a ServiceNow Certified Administrator (Paris) and holds an ITIL 4 Foundation Certification. Education includes an Associate of Arts and Sciences (AAS) in Electronic Technologies from Tarrant County College, obtained between 1984 and 1987.
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