Nelson Gallardo

Nelson Gallardo is an accomplished IT professional with extensive experience in technical support and incident management. Currently serving as Major Incident Manager and Global Application Support at Brink's Inc since March 2015, Nelson provides 24/7 support for applications across the US and Canada, manages server deployments, and creates knowledge bases for Level 1 support. Previous roles include technical support in the Network Operations Center and Help Desk, and positions at Global Affinity Panama and Dell Panama, where Nelson gained expertise in network configuration, server diagnostics, and customer service. Nelson holds degrees in Electronics and Telecommunications Engineering from Universidad Interamericana de Panamá and Universidad Tecnológica de Panamá.