Toby Wright

Toby Wright is an accomplished Senior Insight Manager at British Land since May 2017, where Toby leads a team focused on primary research to influence commercial decisions through analysis and data visualization. Prior roles include Senior Customer Insights Manager at AXA, where Toby oversaw research initiatives across various business segments, and Customer Insights Manager at Bupa Global, managing research teams to enhance understanding of customer behavior and market trends. Toby's achievements feature notable improvements in customer satisfaction metrics and contributions to both B2B and B2C research projects. Toby holds a Post Graduate Certificate in Social Science Research Methods from The Open University and a BSc (Hons) in Psychology, Research Methods from the University of Surrey.