Mark Mitchell

Mark Mitchell is an experienced Service Delivery Manager with a comprehensive background in IT management and governance. Currently serving at BRITVIC PLC since December 2017, Mark oversees ITIL Service Management Governance, implementing key business changes such as improved service reporting and cost-saving initiatives in software asset management. Prior roles include Head of Service Delivery at EDM Group and Head of Technology Engagement at Arqiva, focusing on service performance and strategic IT operations, respectively. Mark's career also includes significant contributions at Airwave, BT, and Cellnet, where Mark led various service quality initiatives and operational improvements. Mark holds an MSc in IT Service Management from the University of Northampton and possesses a strong educational foundation in electronics and telecommunications.