Brad Dunkin

Brad Dunkin is a Senior Escalation Manager at Broadcom, where they manage customer escalations and drive resolutions by leveraging over 16 years of experience in high-pressure environments. Previously, Dunkin held positions such as Senior Support Account Manager and Systems Engineer, demonstrating dynamic communication and problem-solving skills. With a Master's degree in Telecommunications and Network Management and a background in IT support and system architecture, Dunkin has a proven track record of enhancing client relationships and ensuring satisfaction. Their expertise extends to developing internal tooling systems and managing critical customer accounts across multiple teams and geographies.