Giulia Serrani

Giulia Serrani is a seasoned professional with extensive experience in sales, account management, and operations across various industries, including hospitality and technology. Giulia has held key positions at renowned companies such as Marriott International as a Sales Specialist, where initiatives to enhance guest experiences were implemented, and Ritz-Carlton, where a consultative relationship with members and travel agencies was established. As a Support Account Manager at Broadcom, Giulia coordinated meetings with Global Key Accounts and facilitated escalations for customer resolution. Additionally, Giulia has significant experience in team leadership, having managed teams at Amazon and Expedia. Educational qualifications include a Master's Degree in Communication and Marketing Psychology from La Sapienza University of Rome and certifications in Lean Six Sigma and hospitality management.