Jimmy Chai is a Service Account Manager at Broadcom since July 2018, specializing in local bank account IaaS services that include server, network, and storage solutions for clients such as ICBC, BOC, PINGAN, CMB, and CCB, while collaborating with OEM partners like HUAWEI and HPE. Key responsibilities include advocating for customers, providing 24/7 support for critical issues, maintaining strong customer relationships, and facilitating proactive communication regarding security vulnerabilities. Previously, Jimmy Chai served as a Workflow Manager and Advisor at Dell EMC from August 2012 to July 2018, where communication and problem resolution for elite customers were central roles. Earlier experience includes serving as a Cisco System Engineer at ECCOM Network System Co. Ltd, engaging directly with foreign enterprise customers and managing project timelines. Jimmy Chai possesses expertise in datacenter, networking, storage, and private cloud technologies.
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