John Amador

John Amador is an experienced professional with a strong background in customer service, technical support strategy, and team leadership. Currently serving as the Owner of Firm Foundation Tax Services since December 2023, Amador also holds the position of TSM at Broadcom Inc. since February 2018. Previously, Amador worked at Franklin Covey as an Operations Team Lead and at Infinisource Software, where responsibilities included the development and execution of Technical Support and Customer Service strategies to enhance customer experience and loyalty as Director of Customer Service and Support. Additionally, Amador served as Professional Services Manager at Infinisource Software. Amador's education includes a focus on Front-end Web Development, covering various technologies such as JavaScript, HTML, CSS, DOM, MongoDB, and React from Dev Point Labs.