Keyla Serrano is a seasoned professional focused on customer experience and success, currently serving as the Director of Global Tanzu Technical Account Managers at Broadcom. With over 20 years of combined experience in technical support and management roles, Keyla has a comprehensive understanding of the customer and product life-cycle. Previous roles include Senior Manager of Technical Account Management at VMware and Manager at Pivotal Software, where Keyla led teams to enhance customer engagement and retention. Keyla is recognized for innovative approaches to improving customer support and has received the Stevie Award for Customer Service Team of the Year. Keyla earned a Bachelor of Science in Computer Science from St. John’s University.
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