Laura Massey is a customer support executive with over 10 years of experience leading technical support teams for B2B software companies. Currently, they serve as the Director of the Service Continuum Center at Broadcom, following the company's acquisition of VMware. Previously, Laura held key positions at VMware, where they managed support operations and led large, cross-cultural teams. Laura's educational background includes an Executive MBA from the Georgia Institute of Technology and a Bachelor of Science in Industrial Engineering from the same institution.
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