Leilani Hernandez is a Principal Strategic Customer Success Manager at Broadcom, continuing a career that began at VMware in June 2021, where responsibilities included managing high ARR enterprise customers, translating business goals into technical strategies, and overseeing customer engagement activities. Prior to VMware, Leilani worked at IBM as a Senior Enterprise Cloud Customer Success Manager, focusing on cloud strategy and implementation, and as an Enablement Program Manager, enhancing product adoption through enablement programs. Additional experience includes a role as an Enterprise Cloud Customer Engineer at Teradata, developing onboarding strategies and a customer health scoring model, and an early role at IBM in 2011, enhancing operational efficiencies. Leilani holds a Bachelor of Business Administration from the University of San Diego and a professional certification in Meeting and Event Planning from San Diego State University.
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