Leo Castillo is an IT Service Manager at Broadcom Inc. with over 15 years of experience in IT management, project management, and team development. They have managed various teams, including a global helpdesk and deskside support technicians, while focusing on delivering excellent client support and meeting project deadlines. Previously, Leo held positions at The GDR Group and PacifiCare Health Systems, where they led numerous network projects and managed IT operations. They have demonstrated expertise in ITIL processes, vendor management, and strategic planning throughout their career.
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