Penko Stoev is a Senior Escalation Manager at VMware, with over 12 years of experience in IT, customer care, tech support, and account management. Stoev has a proven track record of resolving complex customer issues and leading cross-functional teams while fostering collaboration and customer satisfaction. Prior to VMware, they held positions at Mozy by Carbonite, where Stoev managed customer support and account management for high-demand enterprise accounts, and at Megabyte International as a System Support Engineer. Stoev earned a Bachelor of Science in Computing in IT Support from the Institute of Technology, Tralee.
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