Scott Owens is a Principal Technical Support Engineer IV at Broadcom Inc., specializing in customer success management and certified in Knowledge-Centered Service. Owens leads the KCS Program for the Symantec Identity Security suite and has extensive experience in Identity Management, Privileged Access Management, and Process Automation. Prior to Broadcom, Owens served at CA Technologies as a Senior Support Engineer, providing robust technical support for CA Identity Suite products, and as a Support Engineer focusing on the CleverPath Suite. Earlier career experiences include a role as a Training Advisor at Bellsouth.net and an Assistant Manager at McDonald's Corporation. Educational background includes coursework from The University of Alabama and Alan C Pope High School.
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