Shannon Hebert is the Head of Customer Success for AOD Automation Support at Broadcom Inc., where they leverage over 20 years of experience in Technical Support and Escalation Management. With a strong focus on customer satisfaction, Shannon has led diverse teams and implemented significant process improvements that have enhanced efficiency and reduced response times. Previously at CA Technologies, Shannon served in various engineering and management roles, including as Support Delivery Manager in the API Management security business unit. Currently pursuing a Bachelor's degree in Business Administration from the University of Phoenix, Shannon is also certified as an AWS Solutions Architect.
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