Amit Kumar Singha

Amit Kumar Singha is a Senior Incident and Escalation Manager at Broadridge, leveraging over 14 years of expertise in IT service operations to address complex challenges in incident, problem, and crisis management. With a focus on improving operational efficiency and client relationships, Amit implements ITIL best practices and leads cross-functional teams to optimize service delivery. Previously, Amit held key roles at DXC Technology and Unisys Global Services India Ltd, where they managed high-severity incidents and enhanced service management frameworks. Amit is certified in ITIL and ScrumMaster, emphasizing a collaborative approach to problem-solving in their current role.