Sofia Santos is a seasoned professional in telecommunications, currently serving as Core Network Operations Manager at Broadvoice since January 2024, where responsibilities include leading a VoIP engineering team to enhance system reliability and performance. Previously, Sofia held positions at Cloudflare as a Senior Technical Support Engineer and at Vodafone Portugal in various roles such as IMS/VoLTE Support Engineer and Voice Core Support Engineer, gaining extensive experience in network deployment, support, and optimization across multiple generations of mobile technology. Educational qualifications include a Master’s degree in Electrotechnical and Computer Engineering from Universidade de Coimbra and a Postgraduate degree in Business Administration from Nova School of Business and Economics.
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