Sumit Patel has extensive experience in IT support, specializing in desktop support and first-line troubleshooting across various operating systems, including Windows and macOS. Since October 2019, Sumit has served as a Desktop Support Specialist at Brooks Macdonald, honing skills in ITIL service management and remote troubleshooting tools. Previous roles include First Line Support at NET-A-PORTER INTERNATIONAL LIMITED, supporting users with hardware and software issues, and Second Line Support Analyst at XMA, where Sumit managed IT services for schools. Other positions have involved supporting diverse environments in companies like Rx Systems Ltd, Forrester Research, and HCL Technologies, with a focus on user setup, application deployment, and network connectivity. Sumit’s education includes training from Just IT Training and ongoing professional development through various online training platforms.
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