Joao Genari is a detail-oriented technical support and quality assurance professional currently serving as a Senior Customer Engineer at BrowserStack. With over seven years of experience in troubleshooting, customer support, and process improvement in SaaS environments, Joao has honed expertise in mobile platforms, web technologies, and RESTful APIs. Previously, Joao held positions at notable companies including TikTok, Accenture, and Banco Mercedes-Benz, where they excelled in quality assurance, customer service, and sales operations. Joao graduated with an MBA in Marketing from Fundação Getulio Vargas and is currently pursuing a Diploma in Computer Software Engineering at Code Institute.
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