Saurabh Gupta

Saurabh Gupta has a diverse work experience spanning over several years. Saurabh is currently working at BrowserStack as the Head of Global Customer Success, Renewals & Technical Support, a role they started in August 2021. Prior to that, they spent a significant amount of time at Salesforce, where they held various roles including Director, Success Management - India Portfolio Leader from August 2018 to August 2021, and Senior Principal Manager - Customer Success from January 2016 to July 2018. Before joining Salesforce, Saurabh worked at Zycus as a Senior Manager - Customer Success, EMEA from July 2015 to January 2016. Saurabh also has experience working at Ariba, An SAP Company in different capacities such as Customer Engagement Executive and Customer Enablement Manager from 2012 to 2015. In addition, Saurabh worked at RevenueMed as a Business Analyst in 2009, Buzzient as a Product/Development Management Intern in 2008, and MajescoMastek as a Sr. Software Engineer/Team Lead from 2004 to 2007.

Saurabh Gupta completed their Bachelor's degree in Mechanical Engineering from Savitribai Phule Pune University from 2000 to 2004. Saurabh then pursued a Masters degree in Industrial Engineering from Georgia Institute of Technology from 2007 to 2008.

In addition to their formal education, Saurabh Gupta obtained several certifications from Salesforce. In February 2016, they became a Salesforce Certified Administrator. In March 2016, they obtained the certifications for Salesforce Certified Platform App Builder and Salesforce Certified Advanced Administrator. In April 2016, they achieved the certifications for Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, and Salesforce Certified Marketing Cloud Email Specialist.