Swapnil V

Swapnil V has a diverse work experience spanning over a decade. Swapnil is currently serving as the Customer Success Lead at BrowserStack since January 2021. Prior to this, they worked as a Manager of Customer Success at SLK from August 2020 to December 2020. Swapnil also served as a Customer Success Manager at Automation Anywhere from April 2019 to June 2020, where they were responsible for increasing adoption, ensuring retention and satisfaction, and identifying upsell opportunities with assigned partners and customers. Swapnil has also held various roles at Continuum Managed Services, including Technical Success Manager from September 2016 to April 2019, Team Leader of the Service Request Team from October 2015 to October 2016, and Team Leader of Quality from July 2014 to September 2015. Their earlier experience includes working at Zenith Infotech as a Team Leader of Customer Service from January 2010 to June 2014 and as a Customer Service Representative from March 2009 to December 2009.

Swapnil V completed their Master of Business Administration (MBA) degree in Marketing/Marketing Management, General from the Principal L N Welingkar Institute of Management Development and Research in Mumbai, India. This was accomplished from 2016 to 2018. Prior to that, Swapnil attended John XXIII High School from 1989 to 2001, but no degree or field of study information was provided for that period. Additionally, they obtained a B.Sc degree in Computers with a field of study in Computer Science from Guru Nanak Khalsa College. No specific start or end year was mentioned for this degree. Swapnil also holds certifications in Green Belt - Six Sigma and ITIL Foundation - V3, but no institution or obtained date information was provided for these certifications.