Evan Ma is an experienced professional in the automotive industry, currently serving as the After-sales Customer Service Team Lead at BRP since August 2015. In this role, Evan has directed after-sales strategies across APAC, China, and Japan, achieving a 25% improvement in key service KPIs and developing a Dealer Health Dashboard with Salesforce. Previously, as a Technical After Sales Representative for the CAN-AM brand, Evan managed the Product Quality Improvement Program. Prior experience includes roles at FCA Fiat Chrysler Automobiles as Technical Project Chief and Product Engineer, focusing on chassis and suspension systems, and at Tenneco as Technical Project Leader and Mechanical Engineer, where suspension systems and chassis components were engineered. Evan holds a Bachelor's Degree in Mechanization and Automation from Jilin University.
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