Ricardo Roca is an experienced IT professional with a strong background in software deployment and technical support. Currently serving as an Analyst Software Deployment at BRP since September 2023, Ricardo previously worked at Alithya in the Information Technology Service Desk role from March 2022 to September 2023. Prior experience includes positions at Global Excel Management Inc. as IT Service Desk LV2, where responsibilities involved software installation and configuration, along with domain management using Active Directory. Earlier in the career, Ricardo worked at CCEtelecom as IT Service Desk LV1, focusing on the setup and maintenance of computer networks and servers. Educational qualifications include an Attestation of Collegial Studies in IT Network Management from Cégep de Sherbrooke and degrees in Electronic Technician and Computer Maintenance and Repair from Universidad Autónoma del Caribe.
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