Ronald Martin is a seasoned ServiceNow Practice Leader and Solution Architect with over 25 years of experience in IT Service Management, IT Operations Management, and IT Asset Management. Currently serving as the Senior ServiceNow Solution Architect at BRP, Ronald leads an ITSM transformation program while also holding the position of ServiceNow Practice Leader at Muraho Technology, where they focus on delivering consulting and managed services. Ronald’s past roles include Chief Executive Officer at Gardem Solutions Inc. and Service Management Solution Architect at Desjardins, where they contributed significantly to ITIL process implementations. Ronald holds bachelor's degrees in Information Technology and IT Management from the Université du Québec and the Université du Québec à Montréal.
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