André Branco is a Salesforce Business Consultant at BRQ Digital Solutions since April 2023, specializing in analysis, process mapping, functional specifications, and customer roadmap management. Previously, André served as a Salesforce Functional Consultant at Topi Information, focusing on process flows and customized Salesforce configurations. André has extensive experience in customer service and continuous improvement processes as a Senior Consultant at RB Assessoria em Recursos Humanos, and has held roles that include Senior Analyst at O Boticário, where customer service consolidation was key, and Research Coordinator at Electrolux, implementing NPS methodology across Latin America. André began a career as an Operations Analyst at SoftMarketing Comunicação e Informação Ltda, emphasizing analysis and quality improvements. André holds a postgraduate degree in Project Management from FAE Centro Universitário and a Bachelor's degree in Advertising and Propaganda from Faculdade OPET.
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